Collaborative Service Networks eHealth Project

Click here to download the brochure (PDF)

The Problem:

The software supporting healthcare services does not provide a seamless service experience where citizens, business organisations, voluntary agencies and healthcare agencies work together in a collaborative cross-organisational fashion. Today, we can connect people via phone, fax, and email to communicate with each other but we cannot coordinate the various technology services that have become a critical part of that interaction. This forces the people involved to become the coordination point for information streams that continue to grow in volume & complexity. The wasted time and money caused by this "information overload" could be better directed to serving the community.

A Solution:

Technology exists today that can connect today's fragmented healthcare technology services to provide seamless collaborative services delivering the smallest amount of the best information to the right people at the right time to address this "information overload" problem.

A Demonstrable Example (eHealth):

Using an off-the-shelf Clinical Application the GP creates a patient consultation record on a computer connected to the Collaborative Health Service Network. The network transparently extracts an EHR (electronic health record) and stores it in a secure Hosted GP Storage area the GP can access securely and privately anywhere, anytime.
 
The GP receptionist then uses off-the-shelf practice management software running on a computer connected to the Collaborative Health Service Network to produce the patient's bill, to allow the patient to interact with the financial network and Medicare Australia to pay the bill and receive an instant rebate, to book a specialist appointment for the patient and to transmit an automated invoice to the pathology lab to order a pathology test. A reminder is then sent to the patient's mobile phone with a map to the specialist's office. This is achieved without the receptionist seeing the private patient information and without additional key entry.

Before the specialist meeting the patient uses a personal health device to measure and record pulse & blood pressure twice a day. This information is then wirelessly transmitted to the patient's mobile phone which forwards it via the Collaborative Health Service Network to the patient's secure hosted storage where the patient can access it securely and privately anywhere, anytime.  

The Opportunity:

The world is experiencing a new Information and Communication Technology (ICT) wave that involves a switch from supply-centric / product-centric operation to customer-demand centric / service-centric operation (referred to as Service Oriented Architecture or SOA). Healthcare organisations that implement an eHealth Application Network (eHAN) will derive significant productivity efficiencies and customer responsiveness.

The Benefits:

• Improvement in the consistency, reliability and efficiency of Healthcare services
• Efficient interconnection of small, medium, and large healthcare organisations with healthcare professionals and their patients in a private and secure fashion
• Acceleration of Healthcare organisation and process transformation
• Efficiency gains through better coordination of services spanning multiple government and commercial sectors (this same network technology can be used by other industry verticals)
  

Next Steps:

Download a copy of the Collaborative Services Network eHealth Brochure (PDF)

To book a demonstration of this advanced technology please contact: tim.hibberd@smartinternet.com.au